Support

Help with your creative, campaigns, and account

Tell us what you were doing and what went wrong. A real person on the Ad.Fargo team reads every request and replies to your email, usually within one business day.

Response times

Email replies
Within 1 business day
Broken generation or launch
Same business day
Billing and account changes
Within 1 business day

Send us a message

Include the creative, run, or campaign link when there is one — it lets us trace the exact job instead of asking you for it first.

0/4000 characters. Never include passwords or access tokens.

Prefer email? Write to support@adfargo.com.

Fix it yourself in a minute

Most requests we get are settings you already control. These links open the right screen in the app.

  • Runs, credits, and plans

    Check what a run costs you, what is left this month, and change plan. Free includes 5 runs, Pro 50 a month, and Scale 350.

    Open billing

  • Connect or reconnect Meta

    Reconnect an expired Meta login, pick the ad account and Page used for launches, and confirm the permissions Ad.Fargo was granted.

    Meta settings

  • Team, workspaces, and approvals

    Invite teammates, move someone between workspaces, and re-send an external approval link a client never received.

    Team settings

  • Delete your data

    Remove a workspace, disconnect a platform, or request full account deletion and the removal of connected platform data.

    Data deletion

Common questions

Other ways to reach us